Política de reembolso

CHOSAE Refund & Return Policy

We want you to feel confident buying from CHOSAE. If something isn't right, here's how we handle it.

Returns You have 14 days from the date your order is delivered to request a return. To qualify, the item must be unused, in its original packaging, and in the same condition you received it. Because of the personal nature of some of our products (items that touch the skin directly, such as gel insoles or compresses), we can only accept returns of these if they are unopened and unused.

To start a return, contact us at hello@chosae.com with your order number and the reason for the return. We'll confirm the return address and next steps by email.

Damaged or Incorrect Items If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery at hello@chosae.com with a photo of the item. We'll send a replacement or issue a full refund at no cost to you — no return shipping required in this case.

Refunds Once we receive and inspect your return, we'll notify you by email whether your refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Shipping costs are non-refundable, except in cases of damaged, defective, or incorrect items.

Return Shipping A flat return shipping fee of $7.00 USD applies to returns, deducted from your refund, except in cases of damaged, defective, or incorrect items — those are always free to return. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Order Cancellations Orders can be cancelled free of charge within 15 minutes of purchase. After this window, your order may already be in processing with our fulfillment partner and cannot be guaranteed for cancellation — contact us as soon as possible at hello@chosae.com and we'll do our best to help.

Non-Returnable Situations We can't accept returns on items that show signs of use beyond simple testing, are missing original packaging, or are returned more than 14 days after delivery.

Questions about your specific order? Email hello@chosae.com — we reply within 1–2 business days.